Last Updated: June 2026
At Divine Beam and Baby Beam, we work to ensure that every order arrives safely and in the best possible condition. By placing an order through our website, you agree to the terms described in this Shipping Policy.
Order processing and dispatch
Orders for products that are in stock will generally be processed and shipped within three (3) to five (5) business days after payment confirmation.
Customized products, made-to-order items, engraved products or products specially manufactured for the customer may require additional production time. In such cases, the estimated production time will be communicated to the customer during the purchase process or through direct communication.
Business days do not include Saturdays, Sundays, or public holidays.
Once an order has been shipped, the customer will receive tracking information when available.
Shipping coverage
We offer domestic and international shipping to destinations available at the time of purchase.
Shipping availability may vary depending on logistical, customs or carrier restrictions.
Delivery times
Delivery times refer to the transportation period after the order has been shipped and will depend on the carrier, destination and applicable logistical conditions.
Delivery times are estimates only and do not constitute a guarantee of an exact delivery date.
Divine Beam shall not be responsible for delays caused by circumstances beyond its control, including customs procedures, weather conditions, government restrictions, force majeure events or delays attributable to the carrier.
Shipping costs
Shipping costs will be calculated and displayed during the checkout process before the order is completed.
Free shipping promotions, when available, will be subject to the specific terms and conditions published by Divine Beam.
Delivery information
The customer is responsible for providing complete and accurate delivery information.
Divine Beam shall not be responsible for delays, returns or additional costs resulting from incorrect, incomplete or inaccurate addresses or contact information provided by the customer.
Order tracking
When supported by the shipping service, tracking information will be provided so that the customer can monitor the status of their shipment.
Tracking availability will depend on the selected carrier and destination.
Taxes, duties, and customs
International orders may be subject to import taxes, customs duties, fees or other charges imposed by the authorities of the destination country.
These costs are the sole responsibility of the buyer and are not included in the product price or shipping cost unless expressly stated otherwise.
Insured shipments
To provide greater security for our customers, certain shipments may include insurance coverage during transit.
The availability, coverage and terms of such insurance will depend on the carrier used, the shipping destination and the declared value of the merchandise.
In the event of loss or damage covered by insurance, any claim will be subject to the procedures, requirements and timeframes established by the carrier or the corresponding insurance provider.
Delayed or undelivered orders
If an order experiences significant delays or delivery issues, the customer may contact us for assistance and, where possible, to facilitate communication with the carrier.
However, Divine Beam shall not be responsible for delays caused by factors beyond its control, including customs procedures, weather events, labor disputes, government restrictions or force majeure events.
Packages damaged during transit
If a package shows visible damage at the time of delivery, we recommend documenting the condition with photographs and contacting us within 48 hours of receiving the order so that we may evaluate the situation.
Contact
If you have any questions regarding this Shipping Policy or your shipment, you may contact us at:
Email: contacto@divinebeam.com.co
Changes to this policy
We reserve the right to update this Shipping Policy at any time to reflect legal, operational or business changes. Any modifications will be posted on this page along with the corresponding update date. We encourage users to review this policy periodically to stay informed about the current terms and conditions.